A growing Austin-based managed network services company seeks an experienced Network Services & Support Technician to provide service and support for the value-added networks we deploy for our customers.
Our company provides mission-critical network services for our customers, and we support our team with competitive pay and valuable employee benefits.
This Network Services & Support Technician will work with employees, customers and broadband providers to service and support networks that help our customers succeed.
Candidate should possess a positive attitude and be someone who embraces change, is a team player, and a fast learner with a solid background in networking and support processes.
Responsibilities:
- Provide customer support to resolve open support requests for local network or carrier issues
- Remote issue diagnosis and support and guiding customers through issue resolution
- Provide technical remote support to customers to identify, troubleshoot and resolve a wide range of technical network and/or carrier related problems
- Clearly communicate technical solutions in a user-friendly, professional manner via telephone and trouble-ticket updates
- Prioritize and escalate issues to Network Administrators as appropriate
Qualifications:
- Linux networking experience
- Network administration experience
- Outstanding customer interface and customer support skills
- Excellent written and verbal communication skills
- Flexible support coverage hours
- Bachelors degree and technical training required
The compensation package is competitive. Our office is located in central Austin.
To apply, send us an email and explain your interest. Individuals only, no firms. You MUST live in Austin.
Love Your Network