Acumera, a Verifone and Gilbarco certified Managed Network Service Provider (MNSP), gives multi-site retailers high-speed connectivity, strong security, and unmatched visibility to support IT, business intelligence, operations management, and the bottom line. Our comprehensive solution fully secures store networks and POS systems while also providing compliant, secure remote access, 24x7x365 proactive support and a full, cloud-based suite of security, monitoring, analytics, PCI and HACCP compliance tools.
Based in Austin, Texas, Acumera was founded in 2002 by the pioneers of broadband Internet access for business travelers. After successfully launching Wayport (now ATT Wi-Fi Services) — the leading supplier of Ethernet connections in hotel rooms and the leading supplier of for-fee 802.11 “hotspot” wireless access to the public — Dirk Heinen and Brett Stewart wanted to bring the benefits of secure, reliable connectivity to retailers.
Today, Acumera is a leader in managed security, network visibility, and automation services for the payment systems and operations of multi-site retail businesses. By using Acumera’s services, remote visibility dashboard, robust data security, and simplified compliance services, our customers can focus on growing their businesses. Acumera is a trusted network partner for thousands of networks.
William (Bill) MorrowChief Executive Officer
William (Bill) Morrow, Chairman of the Board of Acumera, focuses on growth through efficient allocation of resources, all targeted at exceeding client expectations. Bill founded and ran several companies in the telecommunications and data-security markets. His last company CSIdentity became the dominant provider of data analytics and security services for the identity theft space prior to being acquired by Experian, PLC. Bill also owns ranches, a small resort and a convenience store in the heart of the Texas Hill Country.
Robin CampanaChief Financial Officer
As CFO, Robin leads our finance team and manages the monthly financial close and all financial reporting for Acumera. She has built and rebuilt finance and HR teams from the ground up in high-tech/identity theft, advertising, marketing and healthcare, including leading the finance and HR team at CSIdentity with Bill Morrow. Robin serves on the board of Financial Executives International – Austin Chapter and is a published author and member of Forbes Finance Council.
Brett StewartChief Technology Officer
As Chief Technology Officer at Acumera, Brett oversees the installation and operation of secure, PCI DSS-Compliant networks to thousands of retail locations of Acumera customers. He has been awarded more than 80 patents relating to communications semiconductors, WiFi, and network security. Before founding Acumera, Brett was Founder and Chief Executive Officer at Wayport (provider of WiFi to McDonald’s and Starbucks locations worldwide) and Director of Business Development for Advanced Micro Devices, Inc. (a global semiconductor company).
Roberto ChangExecutive Vice President, Operations
As EVP of Operations, Roberto oversees the constant optimization of processes and activities, supporting Acumera’s fast-paced growth by developing and implementing efficient operations and cost-effective systems. Roberto has more than 20 years of experience in leadership roles in customer experience, marketing, pricing and product management fields in the telecommunications and financial industries. Roberto received a Bachelor of Science Degree in Economics from Universidad del Pacifico in Lima, Peru and an MBA from the University of Texas at Austin.
Dirk HeinenSenior Vice President, Customer Experience
Dirk delivers executive management for Acumera’s team, providing managed network security and automation services for the payment systems and operations of multi-site businesses. Before founding Acumera, Dirk served as vice president of operations at Wayport and senior vice president of operations for Multimedia Games.
Dan GleesonVice President, Sales
Dan is a proven technology-driven sales leader with experience in launching, marketing, and selling industry-leading software and hardware technology. Most recently Dan held the position of Director of North American Sales with Diebold Nixdorf, Inc. leading a new division for the fuel and convenience industry. Prior to that position, Dan spent ten years with Dover Fueling Solutions (formerly Wayne, a GE Energy Business) as Director of Sales, Technology Solutions.
DeWayne ManganVice President, Infrastructure and Client Support
DeWayne helps Acumera deliver the Advocate Champion Defender support promise by leading the Infrastructure and Client Support teams. His decades of experience in customer support, telecommunications, and enterprise networking help these teams deliver reliable services and support experiences where the customer always comes first. Prior to joining Acumera, DeWayne held or created practically every role within the Information Technology department during a lengthy career at Concordia University Texas.
For general information about products, services, solutions and licenses, contact our Sales Department during business hours.
NOC Support 24/7
For technical support for existing customers, contact our Network Operations Center (NOC) 24/7/365.
Our mission is to remove the complexities of managing multi-site retail locations to make our clients’ job easier and their networks more secure. We do this through a strong culture of service and support, and our powerful cloud-managed platform.