The ways that technology has changed the restaurant industry are evident for every restaurant owner. Managing myriad solutions requires just as much work as running your kitchen.
Running a multi-site restaurant is not easy, but there are ways to make it simpler. In the restaurant industry, technology can help you achieve your goals of running an efficient business. Yet, technology too must be managed properly.
Restaurant payment system
Over the past two decades, the term “register” has been replaced by “point-of-sale.” This has changed the way transactions take place, and the introduction of mobile payment systems and their exponential growth has established the aspect of “cashless” transactions.
For the restaurant owner, it means less intensive cash transactions and accounting processes
If you know the right tools to use, then the restaurant world is your oyster. All that your customers have to do is access one of the many reservations apps on their mobile devices, and they can reserve their own tables at your restaurant within seconds.
This saves you from spending additional time securing new business and lets you invest it in the kitchen so you can develop the creations that matter to you and your customers the most.
Similar to reservation services, the delivery infrastructure has also been greatly influenced by technology in the past few years. Thanks to the rise in food delivery apps that let you have your food delivered to you literally with a touch of a finger, restaurant sales made through delivery alone are projected to rise to $365 billion by 2030.
While improving payments, reservations and delivery would have been a staple of most restaurant owners for the past decade. As millennials’ buying power strengthens, free customer Wi-Fi is now expected and sets you apart from your competitors.
Since 90 percent of adults use Wi-Fi every day for both business and recreation, customers are not only patient during their wait time at a restaurant, but it also gives them another reason to assess a restaurant’s dedication to its patrons and its drive in providing exceptional customer service to them.
A steady and consistent wireless network helps you run your own infrastructure more efficiently. Which brings us to our next section.
A holistic network approach to your network infrastructure is very efficient for carrying out everyday processes, starting from buying your ingredients to delivering food to your customers. No matter the size of the restaurant you run, if you manage your restaurant processes with technology solutions such as online ordering, payment flexibility, or a loyalty program connecting them all in a centralized network, it will make your future plans and growth more achievable just because you will be working more efficiently.
The way that purchasing, ingredient delivery, staff management, and data analysis can be made easier by technology is something that no restaurant owner would deny.
But pulling all of this off is not easy
The ways that technology has changed the restaurant industry are evident for every restaurant owner. Managing myriad solutions requires just as much work as running your kitchen, if not more. If you manage your own restaurant, you know that maintaining a point-of-sale or any other restaurant payment system is a task as difficult as putting together a meal worthy of a Michelin-star restaurant.
You need to make sure that the system is running at all times; that even if your network fails, your payment system should not go down; and no matter the troubles in the kitchen, your digital register remains picture perfect.
The same goes for the power of connectivity behind your reservation, delivery, wireless network, and internal infrastructure management. You have to ensure that if your power or if your connectivity fails at some point, you are not scrambling to get your system back up. You always need to have a backup plan, especially when you are running multiple systems at once that you have installed after considerable thought on their relevant guidelines.
PCI compliance requires you to have a separate network that segregates customer’s payment transactions from your customer’s internet access. Not doing so can damage the customer experience and put you and your customers’ card data at risk.
At Acumera, we understand how difficult it is for restaurant owners to manage their own digital infrastructure as efficiently as they run their kitchen and dining areas. Our long history in securing and managing retail infrastructure and an embedded culture of service mean that we are a reliable and trusted network service provider expert. We’ll help you effectively manage your network infrastructure, as well as those related to additional automated processes. We’re a PCI-compliant service provider with tools to simplify your PCI compliance.
If you are a restaurant owner who is looking to be free of the burden of managing your digital infrastructure without compromising your operations, feel free to reach out to us today.
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